Returns & Exchanges

At Hilo Hattie, we want you to love your purchase as much as we love the islands; if you are not completely satisfied, you may return your unworn items within 30 days of delivery. Please ensure all original tags are attached and the items are in their original condition to qualify for a full refund.

1

Initiate Your Return

Visit our online returns portal with your order number and zip code to select the items you wish to send back.

2

Pack Your Items

Carefully place your unworn apparel and accessories into their original packaging or a secure shipping box.

3

Attach Shipping Label

Print the prepaid shipping label provided by our portal and securely affix it to the outside of your package.

4

Drop Off and Track

Drop your package at any authorized carrier location and keep your tracking number until your refund is processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing