Frequently Asked Questions

Everything you need to know about your Hilo Hattie shopping experience.

What is your return and exchange policy?

We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that seasonal clearance items are final sale.

How do I determine the correct size for Aloha wear?

Most of our garments feature a relaxed, island fit. We provide a detailed size chart on every product page to help you find the perfect measurement for shirts, dresses, and children's apparel.

Do you offer international shipping?

Yes, we ship our authentic Hawaiian fashion worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and selected carrier.

How should I care for my Rayon and Silk garments?

To preserve the vibrant prints and fabric integrity, we recommend hand washing in cold water with mild detergent and hanging to dry. Professional dry cleaning is also an excellent option for our premium silk collections.

Can I track my order once it has shipped?

Absolutely. Once your order is processed, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey from Hawaii to your doorstep.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout.